Shipping & Returns

We will refund any part of your purchase for 30 days from purchase date. Period.

After 30 days, contact us and we'll talk about any problems. We understand clearly if you can't trust the business that is selling to you that you will take your business elsewhere. We intend to earn your trust and your business.

Please understand FOB (ownership transfer point) is when the product is given to the shipping agent. All loss and damage issues must be settled with the shipper. Naturally we will provide any all assistance to you to resolve any shipper disputes.

Contact before sending any returns.

Domestic Customers

First Class Mail 2-5 days up to 12oz.
Parcel Post 4-7 days
Priority Mail 2-3 days ***
Express Mail 1-2 days ***

***Our website does NOT recognize Flat Rate Boxes. If you are charged an excessive amount for shipping and it does not cost us that much to ship, we will refund any excess shipping to you. If you get quoted an excessive amount for shipping and you would rather us calculate the shipping upon packaging your order, please select store pickup/walk in. We then can pack your order, calculate the shipping and then charge you for the shipping separate to your order.

UPS (Delivery times vary by location, this table is just an estimate)
Ground (3-7 Business Days)
Home Delivery (3-7 Business Days)
2day (2 Business Days)
Express Saver (3 Business Days)
Free Shipping Terms - Select Items

Paragon & Evenheat heat treat oven free shipping includes shipping cost, residential fees, and potential lift gate service fees within the contiguous United States.  Free shipping will based on Standard UPS and Motor freight.  Any form of expedited shipping or storage fees will be paid by the customer.  Shipping for replacement parts or upgraded parts after purchase will be paid for by the customer.

To be clear contiguous United States excludes shipping to Alaska and Hawaii.  Orders being sent outside the contiguous United States or Internationally the customer will be subject to all shipping cost.

International Customers

We welcome international customer purchases. If you have any problems or questions during your checkout process, please let us know and we can assist you through your order.

We will not replace lost international shipments. We suggest you purchase shipping insurance.

All International shipment orders are via Priority Mail. We use Flat Rate Boxes whenever possible to keep the shipping costs as low as possible. Upon customer request, we can ship via Express Mail. These rates can be seen upon checkout before you pay for your order. The website is not able to calculate flat rate shipping prices, we will refund any difference in price that you were charged.

If you want insurance, we will purchase it and bill you accordingly. All international purchases will be billed via PayPal invoice.

International Freight (Heat Treat Ovens & Other Machinery ARE SHIPPED LTL FRIEGHT)

Heat Treat Ovens and other Machinery ARE SHIPPED LTL FRIEGHT

It is important to make the necessary arrangements for customs brokerage prior to shipping your oven.  If you do not have a customs broker in place at the time of shipping, you will be contacted directly – thus resulting in a delay for the delivery.

If you have your own customs broker setup, please make sure that the broker’s name and contact information is indicated in the Order Notes at time of purchase.

(For goods entering Canada exceeding $20.00 CDN, a customs broker is required to clear the goods into Canada – regardless of the courier and service selected)

We Suggest using Calgary Customs Brokers Ltd - 403-269-4393

**We will not undervalue shipments or mark them as a gift.**